Returns
Chapitre 1 : Product returns, legal delay of retract. The buyers, not professional or physical persons, benefit from a legal delay of retraction of seven days as from the delivery of the order to return of the product for exchange or repayment without penalty, exept the return shipping charges. If the return of product is due of an error from Purebike, the shipping charge will be repaid. For any return of product in due time, the buyer will however have to send first an e-mail to puresav@purebike.fr in order to obtain a return authorization number. This return number guarantees the follow-up of the product and its repayment.
Any product returned without return authorization number will be refused.
The product must be returned with its invoice in its original packing and in his state of origin accompanied with the possible documentations and accessories supplied with the product. Any neglect in this bond a non repayment of the concerned product. The repayment of one or several products returned in the legal delays can be made by wire transfer on credit card, by check, or also by a voucher available in the website of purebike.fr. In the same way, any incompatibility between products bought on the site purebike.fr and products in ownership of the buyer would not fall to purebike.fr and would not be the object of repayment. If the buyer does'nt have the knowledge for the products he buys, he can contact Purebike by e mail at pureinfo@purebike.fr in order to have the infiormations he needs ( compatibility, conditions of use, sizes, colours .... ). All the products supplied by Purebike.fr benefit from the legal warranty foreseen by articles 1641 and following ones of the Civil code. If the product is not conform, it can be returned to Purebike.fr, who will proceed a repayment or an exchange If the product sold by purebike.fr requires a warranty for repair or exchange, Purbike.fr will deal with its suppliers who are the only one to be abble to judge if the product can be taken under warranty or no. In any case if the buyer need to send back his product to purebike.fr for warranty, he will beforehand have to contact Purebike.fr by e-mail at puresav@purebike.fr in order to obtain a Return Authorization Number. Products warranties do not cover articles like brake blocks, Pads, Tire, and the warranty will be refused if there has been an intervention on the product by the buyer ; by any unapproved third party ; or if the article has not been used into its limited conditions If one product returned has no problem detected by the warranty department , the buyer will have to pay the shipping back ( 10 € for France )
|
